XL Axiata CEA Vacancy

XL Axiata, is an Indonesia-based mobile telecommunications services operator. The operator's coverage includes Java, Bali and Lombok as well as the principal cities in and around Sumatra, Kalimantan and Sulawesi. XL offers data communication, broadband Internet, mobile communication and 3G services over GSM 900, GSM 1800 networks.

SPECIALIST - CUSTOMER EXPERIENCE ANALYTICS ( CEA )

Role:

• Job holder is accountable to formulate insights and trends from existing customer experience and originate those into feasible customer experience improvement, through:
• Analyzing complaints and feedback obtained from multiple sources,
• Applying statistical analysis and root cause framework for problem identification, key issues prioritization, structure the analysis outcome, create the story line of outcome, and translate it into actionable insight,
• Liaising across XL functions in ensuring improvement execution,
• Designing tools to simplify data gathering and analysis of complaints and other data sources,
• Continuously developing and improving customer experience analytics report.

Requirements:

• Bachelor's degree in Statistics/Mathematics/IT Engineering from accredited university
• Minimum of 5 years of data analytic experience, preferably in customer data
• Ability to structure systematic and creative presentations
• Strong analytical thinking, interpersonal and leadership skills
• Fluency in English both oral and written
• Technical knowledge of programming and database

Send CV to :


Recruitment@xl.co.id
not later than 18 June 2010 , mention the job code in the application .

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