ASP Supervisor
Responsibilities:
- Assist the superior in monitoring the implementation of the agreed Authorized Service Provider (ASP) operation plan in order to ensure the implementation aligned with the prevailing procedure and ISO standard
- Monitor pending status (part shortage) and inform to Service Logistic in order to get proper action immediately
- Escalate all issues which related to burn case to 2nd level support specialist so as to have further analysis immediately
- Set up daily briefing to all ASP staff to ensure all activities well performed in accordance to the prevailing procedure and ISO standard
- Provide bi-weekly and monthly productivity and performance report to be submitted to superior in order to support superior’ s action plan and decision making process.
Requirements:
- Minimum Bachelor degree (S1) majoring in Electrical Engineering
- Minimum 4 years with 1 year experience in supervisory level in service center or bench repair from electronic / consumer electronic or IT industry
- Self motivation and initiative, combined with an analytical mind and logical/firm judgment
- Good problem solving skills
- Strong understanding of available and emerging technologies is essential
CS Development Executive
Responsibilities:
- Sell Options & Accessories using database of Contact Center & Warranty database
- Follow up sales thru distributors to ensure the stock availability and target achievement
- Liaise with other related department especially Service Logistics in order to conduct Factory Outlet.
- Develop and coordinate marketing campaign regularly to promote Options & Accessories
- Facilitate communication among MSR, Service Operation, Reseller & Distributors
- Develop report covers Sales, Reseller Stock, Activities, Suggestion & Plan
- Maintain Pricing Structure of Options & Super care
Requirements:
- Female, minimum Bachelor degree majoring in Marketing or Management
- Minimum 2 years working experience in sales activities or service center in IT / Electronic / consumer electronic
- Self motivation and initiative, combined with an analytical mind and logical/firm judgment
- Good problem solving skills
- Good communication skills
Part Screener Supervisor
Responsibilities:
- Supervise the implementation of operation plan part screening in Acer Service Center to be in line with SOP
- Follow up & provide the proposed recommendation to superior for decision making process
- Coordinate & monitor all incoming and outgoing part from Notebook, PC, LCD, and Smarthandheld.
- Set up internal meeting for Part Screener team and all related person.
- Provide weekly report which including on case quantity
Requirements:
- Male, Min. Bachelor Degree in Electrical Engineering, Information Technology/Science from reputable University
- Minimum 3 years working experience in the same field and 1 year experience in supervisory level
- Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
- Self motivation and initiative, combined with an analytical mind and logical/firm judgment
- Good problem solving skills
- Strong understanding of available and emerging technologies is essential
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to :
hrd@acer.co.id
